Last updated: 21 September 2026

This policy explains what information SHAYA CREME uses when you browse our website, order desserts, arrange delivery or contact us. We aim to keep the information we collect relevant to running the store and fulfilling your order.

What we may collect

The information we receive depends on what you do on our website. It may include your name, email address, phone number, billing and delivery details, postcode, order history, selected delivery date, customer account details and messages you choose to add to an order, such as a celebration card message or delivery instruction.

Our website may also generate technical information such as device and browser details, IP address, cookie information and interactions with the site.

Payments are handled through Shopify and the payment methods available at checkout. SHAYA CREME does not normally receive your full card number.

Why we use this information

We use customer information where it is reasonably needed to operate SHAYA CREME, including to:

• accept, prepare and manage orders
• check delivery availability and organise delivery
• contact you about an order or delivery
• save information associated with a customer account
• respond to questions, problems, refunds or other requests
• maintain the security and reliability of our website
• understand and improve how our online store is used
• send SHAYA CREME news or offers where you have chosen to receive them
• keep records we reasonably need for business, accounting or legal purposes

Order notes and card messages

Information entered into card-message fields, delivery instructions or other order notes becomes part of the information attached to your order. Please only include information that is necessary for us to prepare or deliver the order, and avoid adding sensitive personal information.

Who may receive your information

We use service providers to run our online store and complete orders. Depending on the service, relevant information may be processed by Shopify, payment providers, delivery providers, email or communications services, analytics and website-security providers, and professional advisers such as accountants where required.

We share only the information reasonably needed for the relevant service. We do not sell customer personal information to advertisers.

Shopify and online services

shayacreme.com.au is operated using Shopify. Shopify and other technology providers may process information on our behalf in accordance with their own terms, privacy practices and infrastructure arrangements, which may involve systems located outside Australia.

Cookies

Like most online stores, our website may use cookies and similar technologies. Some are required for functions such as the cart and checkout. Others may help with security, analytics, remembering preferences or measuring website performance.

Your browser may allow you to block or delete cookies, although doing so can affect parts of the shopping experience.

Email marketing

If you sign up for SHAYA CREME updates, we may send you information about new desserts, seasonal releases and offers. You can unsubscribe using the link in a marketing email. Service messages about an order or delivery may still be sent when necessary.

Keeping information

We keep information for as long as it is reasonably needed for the purpose for which it was collected, or for record-keeping, tax, dispute-resolution or other legal requirements. Different types of information may be kept for different periods.

Security

We take reasonable steps to protect the information in our care. No website, payment system or internet transmission can be guaranteed to be completely secure, so customers should also keep their account credentials private.

Access and corrections

If you would like to ask what personal information we hold about you, request a correction, or raise a privacy question, contact us using the details below. We may need to confirm your identity before providing or changing personal information.

Australian privacy obligations depend on the circumstances of the business and the information involved. Where applicable, SHAYA CREME will handle personal information in accordance with relevant Australian privacy requirements.

Updates to this policy

We may revise this policy when our website, services or legal obligations change. The date at the top of this page shows the latest revision.

Contact

SHAYA CREME
Melbourne, Victoria, Australia
Email: hello@shayacreme.com.au
Website: shayacreme.com.au